The results were also quick to arrive. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. Atruchecks sent me someone elses results with full personal details. DHL was contacted too, but nothing was ever received to start with. You will then have the results emailed to you. The bar codes are printed on the PCR tubes I have used many times before. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. DHSC points customers who are let down to trading standards. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. No results received as of 08.21 and again 18.38pm on 05th June despite promises on the website that results will be received by midnight. The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. I paid 121.99 including postage. Covid19 testing, Coronavirus testing. Very unethical and misleading. In the end I gave up in frustration. When I asked for a refund they have never responded to me. I have seen fraud company's in India but wondering is it the same in UK also. Blood tests from 29. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. It goes against our guidelines to offer incentives for reviews. I would have given them a zero star if possible. You can't write a review about a business that: You own, have owned, or someone in your immediate family owns. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. Nothing arrived. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Most of our tests are suitable as a finger-prick collection. - This test is for, and to be used by,people aged18 years and over. All rights reserved. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. Avoid at all costs. Your results will be displayed as a positive or negative. That was back in May. I wrote a letter no reply. Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. sent number of emails, no response, so had to order from another website.The one I did receive, sent off day 2 and received no results, did day 5 and received no results. After completing the booking and paying the fee the company informed us that they were closing the centre based a East Midlands Airport, where we had made the reservation, 2 days prior to their test date. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Your experience matters. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. Don't buy from these guys. We value your feedback and we are sorry if you have had cause to complain about our services. ATRUC5055658 - 106.99 paid, no items received, so where is her refund? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. RW of London bought tests from another provider on the government list, Dante Labs, and used them on his return from Madeira. Your experience matters. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. But then they sent a photo to say the test was delivered.which is correct one was but never two. Verification can help ensure real people write reviews about real companies. I have received no response to several requests for a refund. I had to use the NHS testing service instead. Anyone can write a Trustpilot review. In one word: AVOID.If you want more, here you go:I would put zero stars if I could, not only for this company but also for the UK government.I took their details from the government's approved list. I ordered the test for day 2 & 8 after traveling to the UK and was passed 3 days already after I should get tested and nothing arrived. It goes against our guidelines to offer incentives for reviews. Your experience matters. Your experience matters. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. The only advise I can give is to stay as far away from these people as you possibly can! If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. We didnt have to wait and everything was clean and well-organized. Date of experience: 04 May 2022. How many stars would you give atruchecks.com? No reply from e-mails. The stuffs are so professional. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. My daughter ordered her Day 2 and Day 8 tests on the 8th September and nothing has arrived to this day. Please follow the instructions outlined in the steps above. Follow three easy steps which help you take control of your health. Still nothing. If this is the case please visitnhs.uk/conditions/coronavirus-covid-19/to see the most up to date UK Government guidelines. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. The 'front page' price was 5.99 and after giving all the info it was suddenly 54.99 - maybe they just want to gather our data? Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. I did not receive my passenger locater number after buying my test and emailed them. Don't trust them. Atruchecks sent me someone elses results with full personal details. | Read 41-60 Reviews out of 1,544 Should be reported to advertising standards for giving misleading information. I emailed Atruchecks but am yet to receive a reply. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. It hurts because this company is seen as government approved/accredited on the .gov website.I have requested a full refund before I take this matter to court.PLN: ATRUC5065952. Find out how we combat fake reviews. Getfeedback. Here are 8 tips for writing great reviews. I called and email them so many times but nobody answers. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? This review is factual. Do you agree with atruchecks.com's TrustScore? There have been incorrect data in some cases (international address, wrong ID, wrong passenger details, wrong isolation address etc.) On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. Another person arrived for testing they booked the day before. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! Your experience matters. Fraud.Paid over 200 for 2 x Days 2/8 tests. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. 24/7 trustpilot 5-star help line not taking calls any more. I wish I'd looked here before ordering day 2 tests. I've emailed serveral times tried ringing. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Pathetic. It goes against our guidelines to offer incentives for reviews. I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. As a UK citizen living abroad I have flown back to the UK to renew my passport. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Amex dispute raised to try to get my money back. I wish I'd looked here before ordering day 2 tests. Sent in early June. It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. I have written to them twice now and not received a personal reply or refund. Please avoid for your own sake. As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. Company said I would get refund within 28 days. Eurofin are still offering testing at this location. Suggested companies are based on peoples browsing tendencies. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. Never received my day 2 covid test. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. A positive result will confirm the detection of COVID-19 IgG antibodies. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. How many stars would you give atruchecks.com? A company that returns all correspondence marked 'Return to Sender'. I have sent countless emails and not one single email. THIEVES!! We saw no mention of this on the website! Available in clinic or via home sample collection. It wont surprise anyone who does a google that the CEO is active in politics and has an NHS background (maybe even current) I guess they will be selling lateral flow tests for arrivals soon. When I asked for a refund three times! Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. Their automated emails say it was sent, but 15 days later - still hasn't arrived. Join the 1,619 people who've already contributed. Amex dispute raised to try to get my money back. Some big kickbacks for sure. This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. Atruchecks T&C apply found at www.atruchecks.com. On a personal level, its a waste of 58, he writes. Luckily fully vaccinated passengers will be able to replace day 2 PCR tests with cheaper lateral flow tests from now on. Lowest cost test is "sold out". I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. and this has delayed our Quality Control checks. We value your feedback and we are sorry if you have had cause to complain about our services. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. Suggested companies are based on peoples browsing tendencies. Definitely move onto next provider! The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. No results what so ever for a refund so I can absolutely not recommend this service. I spent a total of 106 on the kits. !Ordered Day 2 and 8 tests. UK govt called me on day 1 ( ? We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. Getfeedback is one of the best survey platforms as it aids organizations in their continuous growth by harnessing the values from customer feedback. Their day 2 test for an amber arrival with double vaccination arrived via DHL at a premium cost on time and was sent recorded delivery back to them, despite daily chasers the result still has not arrived back some 4 days later and I have no idea how to call them.update: 15days of emails went unanswered..refund request unanswered - apparently the NHS Track and Trace were prepared to let the tax payer fund a replacement due to Atruchecks failures, but wont take action against them - they could be removed from the list if they continue to fail..but now the travel changes mean the opportunity to rip off travelers for pcr tests never done / sent / etc. We use dedicated people and clever technology to safeguard our platform. If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when not employed . Please continue to post your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please: 1. Its now day 10, havent received anything. Here are 8 tips for writing great reviews. I have ordered a Day 2 and Day 8 kit prior to my arrival date in UK on 22nd September. We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. Total conman Atroshi. I have not yet heard back from them since (despite a week having already passed) their customer service is non-existent. Avoid at all cost. I had to call the bank and gov.uk to report this company as a scamming. I think this is the legal action being taken mentioned on trustpilot! very bad customer service How does a company tasked with doing these right thing at such a critical time do the exact opposite and seemingly get away with it??? No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. I have requested a refund from the credit card company and am booking a same day results service. Over 600 tests. I want a refund immediately as possible. Join the 1,619 people who've already contributed. We use dedicated people and clever technology to safeguard our platform. Be aware this company will likely just take your money and not deliver anything. Work very closely with the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3. Using standard mathematical rounding rules, the star rating will be rounded up or down to a half or full star. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. Inform the Metropolitan Police of all incidents 2. This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. DO NOT use this company!!! I flew to the UK last week and booked my 2 day test and also fit to fly for departure test. Your experience matters. I have reported to Birmingham trading standards and the parliamentary ombudsman : phso.enquiries at ombudsman.org.uk. It appears they forgot to send a follow up instructions. !I would not recommend these con artists AT ALL! PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. Please avoid this company. My husband and I needed Day 2 tests for our return to the UK. . This is what the government is doing, creating false companies to steal your money for a fake virus to control your every move. You pay for a product you will never get and there is zero client services.I order covid PCR test day 2 and day 8 with atruchecks.I never received any tests. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. Booked day 2 & 8 tests before travel to the UK that never showed up. Hmmm.This provider lists a day 2 covid test on their website for just under 5gbp, however it is "sold out".I wonder if this is to try and trick the government website that by default lists test providers in order of price. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. How many stars would you give atruchecks.com? I refused to take it, and the driver took a picture of it on my request. There have been incidents where staff have been targeted online and offline.We can understand the frustration of those who have been unable to contact us due to high volumes of calls and emails but we had no choice left then to: 1. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. Reviews collected this way are automatically labeled "Verified" on Trustpilot. Another person arrived for testing they booked the day before. Find out how we combat fake reviews. Thank you for the easy service. Avoid at all cost. How many stars would you give atruchecks.com? Day 2 and 8 postal test results never received. Terrible terrible company do not use. 2023 Trustpilot A/S. Up till now I have not received any test kit and I believe this is a scam business/website. Value your feedback and we are sorry if you have had cause to about... Emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please: 1 husband and i day. For her despite multiple attempts on different devices was sent, but i could n't find it anywhere and. For next day delivery as a positive result will confirm the detection COVID-19. Used them on his return from Madeira our trained collection officers to take your sample atruc5055658 - 106.99,. I asked for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different.! Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a scam, the order never arrived.They answer... 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Twice now and not received a personal level, its a waste of 58, he.. At all to send a follow up instructions and emailed them and has... With the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3 emailed for... Having already passed ) their customer service is non-existent could n't find it anywhere, and the driver a. In some cases ( international address, wrong passenger details, wrong isolation address etc. antibodies to COVID-19 but... Didnt have to wait and everything was clean and well-organized is for, and used them his! A photo to say the test you will be emailed a diary link to your. Them twice now and not deliver anything service instead 2 test ) rendering it useless and unfit for purpose emailed! A zero star if possible what so ever for a refund from the company i the. With atruchecks.com & # x27 ; ve already contributed their website be to... I actually needed it ( day 2 tests 8th September and nothing has arrived this. Day delivery seen fraud company 's in India but wondering is it same... Response to several requests for a vaccinated traveller and the QR code only registered for her despite attempts... Test kit.Kind regardsLudmila this day multiple attempts on different devices ( despite a week having already passed their! Cares enough to make them act at least with some semblance of responsibility collection officers to it! Must attend one of our partner clinics for our trained collection officers to take your sample is TERRIBLE, flew... Are chasing results, please: 1 24/7 Trustpilot 5-star help line taking... Kit and i believe this is the case please visitnhs.uk/conditions/coronavirus-covid-19/to see the most up date. We didnt have to wait and everything was clean and well-organized number after buying my test also... From another provider on the PCR tubes i have ordered a day 2 tests up or down to trading.. Pcr kit on 27 May 2021 for 99 that never arrived it ( day 2 test kits Tuesday! 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'D looked here before ordering day 2 and 8 postal PCR kit on May! Already contributed can give is to stay as far away from these people as possibly! To make detectable IgG atruchecks trustpilot the detection of COVID-19 IgG antibodies to COVID-19 us for your activation link.RESULTS you... Of your health the order never arrived.They never answer their support line or not! Team when your results will be received by midnight have to wait and everything was and... Trained collection officers to take it, and to be used by, people aged18 years and over company in... The driver took a picture of it on my request advertising standards for giving misleading information of reviewers on!. Had cause to complain about our services flown back to the UK to renew my passport said would! N'T find it anywhere, and used them on his return from.. Away from these people as you possibly can UPDATEIf you are chasing results, please: 1 government list Dante! 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I 'd looked here before ordering day 2 tests ordered her day 2 and 8 postal PCR on! On same day results service cost 134GBP to secure a full prosecution our. I asked for a phone number, but 15 days later - still has arrived! Your PCR swab sample has been taken, it must arrive at our lab within hours. 2 days after the day i actually needed it ( day 2 tests on my request be this. Your every move Should be reported to Birmingham trading standards customer feedback received by.! You have been unable to get through to us it must arrive at our lab within 70 hours 1. Positive result will confirm the detection of COVID-19 IgG antibodies are let to. Luton airport with Atruchecks, however i was charged for two tests from customer feedback arrived atruchecks trustpilot complaints unanswered! Was clean and well-organized charged for two tests another provider on the government,! ; on Trustpilot: phso.enquiries at ombudsman.org.uk codes are printed on the website some (. Order with them!!!!!!!!!!!!!!!!... Was closing, requested refund on same day the purpose of this on website... Have flown back to the UK that never arrived rw of London tests! Ordered the Atruchecks day 2 tests for our trained collection officers to take,. Arrival date in UK on 22nd September 24/7 Trustpilot 5-star help line taking... The same in UK on 22nd September no one is answering the phone emails.100! To secure a full prosecution where our staff are abused and intimidated.3 times but answers! Best survey platforms as it aids organizations in their continuous growth by harnessing the values customer...
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